White Glove Sofa Delivery

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This process defines the core requirements to safely complete an "In Home" white glove delivery of boxed upholstery.

Supplies

Call customer 30 min before arrival to ensure they are expecting you.

Knock on the door upon arrival and greet the customer.

Use a lift gate to lower the product to the ground safely.

Open the box using a safety cutter and remove items from the cardboard box.

Lift items using a two-person team and move the item to the front door.

Set the item down and put on shoe covers to protect the flooring.

Remove foam packaging using a safety cutter.

Attach feet to the item using #2 Philips head screw driver.

Attached seatbacks as needed and place in the final location.

Have the customer sign Bill of Lading, thank them, and depart.